Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative III to assist customers and resolve their concerns effectively.

Key Responsibilities

• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations as requested
• Document customer complaints and ensure accurate trip data entry

Required Qualifications

• High School Diploma required
• Two or more years of contact center or customer service experience preferred
• Equivalent combination of education and/or experience may be accepted
• Ability to accurately type at least 35 words per minute
• Ability to quickly learn new technologies and processes