Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide outstanding service to customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat, resolving concerns with empathy
• Assist customers with product information, order processing, and customization
• Document customer interactions in the CRM and identify opportunities for improving customer experience

Required Qualifications

• A Bachelor's degree or equivalent work experience
• 1+ years of customer service experience, preferably with a premium brand
• Familiarity with technology and eCommerce
• Ability to work a flexible schedule, including evenings and weekends
• Experience with Salesforce or other CRM software is a plus