Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer incoming calls from patients, insurance companies, and physician offices
• Respond to patient inquiries and complaints regarding billing, claims, and payments
• Document customer interactions and maintain confidentiality while ensuring customer satisfaction

Required Qualifications

• High school graduate or equivalent; associate degree in business administration preferred
• Two years of collection experience preferred or equivalent education and experience
• Experience in a healthcare organization is preferred
• Proficiency in using IDX practice management system is required
• Basic knowledge of CPT, ICD-9, and ASA codes is preferred