Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Leverage SAP and CRM systems to manage complex order lifecycles and resolve escalations
• Coordinate with Sales, Operations, Supply Chain Management, and other teams to ensure customer issue resolution
• Recommend solutions for customer requests and manage end-to-end handling of those requests

Required Qualifications

• Experience in customer service roles, particularly in a complex environment
• Proficiency in SAP and CRM systems
• Ability to work independently and solve complex customer support issues
• Experience in cross-functional collaboration
• Knowledge of production capability, scheduling, and resource management