Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I, based in the Pacific/Mountain Time Zone.

Key Responsibilities

• Respond to customer inquiries regarding insurance benefits, provider contracts, and claims in a professional manner
• Analyze and resolve customer service issues while maintaining accurate documentation of interactions
• Collaborate with various departments to ensure timely and effective customer support

Required Qualifications

• High School diploma or GED with 1 to 3 years of customer service experience in a call center environment preferred
• Knowledge of health benefits and eligibility preferred
• Proficient in database management and capable of navigating multiple systems
• Ability to meet departmental service metrics and maintain a HIPAA-compliant workstation
• Fluent in English; bilingual in Spanish preferred