Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist claimants with unclaimed property inquiries.

Key Responsibilities

• Respond to a high volume of incoming calls regarding unclaimed property claims
• Guide customers through the claims process and provide updates on claim progress
• Research records and maintain accurate documentation within the claims management system

Required Qualifications

• At least 6 months of experience in a high-volume inbound call center setting
• Previous claims-related experience in a customer service environment
• Minimum of 2 years of overall work experience
• Experience with data entry and maintaining accurate records
• Ability to analyze documentation and identify discrepancies