Customer Service Representative

Job Summary

A company is looking for an Engagement Center Representative to provide customer support regarding insurance inquiries.

Key Responsibilities

• Provide information to customers about claims, medical billing, and policy-related questions via phone, email, or chat
• Analyze customer information to determine requests and necessary actions
• Create certificates of insurance and assist with payment processing and online payment portals

Required Qualifications and Education

• High school diploma or equivalent required
• One year of previous full-time customer service experience preferred
• Insurance experience within a multi-line industry preferred
• Proficiency in Microsoft Products
• Ability to work proficiently in multiple systems