Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative responsible for handling customer inquiries and resolving issues.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional manner
• Provide accurate information about products and services and resolve customer issues efficiently
• Document customer interactions in the CRM and meet performance targets for KPIs

Required Qualifications

• Previous customer service experience or equivalent
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred