Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative, Member Care.

Key Responsibilities

• Handle inbound calls and chat inquiries regarding the company's products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport with members to understand their needs and ensure a memorable experience

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Bilingual in English and Spanish preferred
• Experience in healthcare or insurance preferred
• Adaptable and resilient in a fast-paced startup environment
• Available for specified shift options in Eastern Standard Time