Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to facilitate inbound calls and manage customer accounts.

Key Responsibilities:

• Handle a high volume of inbound calls and direct them to the appropriate departments
• Work closely with other departments to ensure a positive customer experience
• Process payments and set up payment arrangements for customer accounts

Required Qualifications:

• High school diploma or GED required
• Strong computer literacy skills required
• Previous knowledge of a CRM system is a plus
• Goal-oriented with high personal standards
• Ability to work in a fast-paced environment and under pressure