Customer Service Representative

Job Summary

A company is looking for a Tier 1 Customer Service Representative.

Key Responsibilities

• Provide Tier 1 service desk support for customer inquiries via phone and email
• Assist with account access support, including password resets and unlocking accounts
• Triage inquiries and escalate requests to appropriate IT departments as necessary

Required Qualifications

• GED or higher
• At least 1 year of customer service experience managing multiple systems
• Experience with thorough documentation of customer interactions
• Must be available to work nights, holidays, and weekends
• Must be able to obtain and maintain a public trust clearance