Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer 50-70 incoming phone calls daily and identify customer assistance needs
• Document information in computer systems while researching complex issues across multiple databases
• Schedule appointments for patients and update demographics as needed

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years of age or older
• 1+ years of experience in a medical environment using phones and computers
• Familiarity with computer and Windows PC applications
• Knowledge of medical terminology