Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (FT- 1.0 FTE, Day Shift, Remote).

Key Responsibilities

• Answer phones to respond to inquiries from patients, internal departments, and other medical facilities, managing 65-80 calls daily
• Make outbound calls to patients regarding balances, financial assistance options, and insurance validation
• Screen and route patient calls to appropriate departments efficiently

Required Qualifications

• Six (6) months of experience in a fast-paced customer service environment
• Six (6) months of experience using a computer with proficiency and accuracy
• High School Diploma or Equivalent (preferred)
• Prior experience with medical and billing terminology (preferred)
• Prior experience in healthcare (preferred)