Customer Service Representative

Job Summary

Customer Service Representative is a remote, full-time position responsible for handling inbound calls from Veterans regarding their VA Medical Disability Examinations, scheduling appointments, and providing program assistance while adhering to established guidelines.

Key Responsibilities

• Answer inbound calls in a courteous and professional manner
• Schedule and reschedule C&P exam appointments and provide general program support
• Document interactions accurately in the CRM/case management system

Required Qualifications

• High school diploma or GED required (Associate's degree preferred)
• 2-3 years of customer service experience, preferably in a contact center
• Ability to read and speak English clearly and fluently