Customer Service Representative

Job Summary

Customer Service Representative is a remote, full-time position that involves handling inbound calls to assist Veterans with scheduling and rescheduling VA Medical Disability Examination appointments, providing program support, and documenting interactions accurately.

Key Responsibilities

• Answer inbound calls in a courteous and professional manner while adhering to established guidelines
• Schedule and reschedule appointments for C&P exams, ensuring all details are confirmed
• Document interactions accurately in the CRM/case management system and follow Standard Operating Procedures

Required Qualifications

• Education: High school diploma or GED required (Associate's degree preferred)
• Experience: 2-3 years of customer service experience, preferably in a contact center
• Language: Ability to read and speak English clearly and fluently