Customer Service Representative

Job Summary

Customer Service Representative manages high-volume customer interactions in a fully remote, full-time position, providing empathetic support via phone, email, and chat while meeting performance metrics.

Key Responsibilities

• Manage high-volume inbound customer interactions across phone, email, and chat
• Deliver empathetic, solutions-focused support while maintaining professionalism
• Collaborate with internal teams to resolve complex customer issues

Required Qualifications

• High school diploma or general education degree (GED) is required
• 2+ years of customer service experience in a call center or high-volume support environment
• Proven ability to maintain an over 90% Customer Satisfaction (CSAT) score
• Professional experience with CRM platforms; Salesforce is a plus
• Ability to remain calm and professional in escalated situations