Customer Service Representative

Job Summary

Customer Service Representative, responsible for handling intricate inquiries related to child support services through inbound calls and chats, working full-time from home, while ensuring compliance with regulations and company policies.

Key Responsibilities

• Handle and resolve inquiries from custodial and non-custodial parents, legal representatives, and state officials
• Conduct case research, execute financial assessments, and assist with paternity and case initiation
• Document and request actions within the state's system regarding technical problems affecting case processing

Required Qualifications

• High school diploma or equivalent required
• Minimum of two years of experience in service delivery, customer service, or call center technology
• Fluency in English is mandatory
• Proficiency in data entry and knowledge of Microsoft Word, Excel, and other Windows programs
• Must reside in San Antonio, TX for consideration