Customer Service Representative

Job Summary

Customer Service Representative provides full-time support to policyholders and providers by efficiently handling inquiries and resolving issues related to Group Insurance products.

Key Responsibilities

• Handle inbound calls and deliver excellent customer service for routine inquiries and complex cases
• Research and analyze inquiries to resolve customer issues using relevant systems and policies
• Utilize service recovery techniques to enhance customer satisfaction and retention

Required Qualifications

• Experience in a customer service or contact center environment
• Reliable attendance and flexibility to work various shifts, including overtime
• Proficient in computer systems and keyboarding
• Able to work remotely with access to a high-speed internet connection
• Promotes a culture of diversity and inclusion