Customer Service Representative

Job Summary

Customer Service Representative, a full-time position with paid training and equipment provided, responsible for handling inquiries from NJ Family Care beneficiaries, documenting enrollment requests, and maintaining proficiency in program policies.

Key Responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, complaints, and grievances accurately
• Provide clear and accurate information based on program requirements

Required Qualifications

• High School diploma or GED
• Basic understanding of a call center environment and customer service roles
• Ability to establish effective working relationships with applicants and co-workers
• Background and drug screening required
• Ability to work with people of diverse backgrounds