Customer Service Representative

Job Summary

Customer Service Representative, responsible for managing inbound customer communications and providing exceptional support experiences in a full-time hourly position.

Key Responsibilities

• Manage incoming calls and service tasks while providing effective solutions
• Build positive customer relationships through professional communication and follow up on issue resolution
• Maintain detailed records of customer interactions and support departmental service quality goals

Required Qualifications

• Previous experience in customer service, e-commerce, sales support, or order fulfillment preferred
• Proficiency with Microsoft Office and/or Salesforce preferred
• Strong organizational skills with the ability to multitask and prioritize effectively
• Ability to work independently and in a fast-paced environment
• Strong phone etiquette and active listening skills