Customer Service Representative

Job Summary

Customer Service Representative, this full-time position involves responding to customer inquiries about banking services, resolving issues, and assisting with account management tasks.

Key Responsibilities

• Respond to customer inquiries through various channels regarding banking products and services
• Resolve customer issues efficiently while minimizing transfers and hold times
• Assist with online banking inquiries and process requests related to accounts and transactions

Required Qualifications

• High School Diploma
• Strong computer skills relevant to Microsoft Office Suites
• Ability to learn bank programmed software
• Ability to work flexible hours, including weekends and evenings
• Previous experience in a call center or banking environment is preferred