Customer Service Representative

Job Summary

Customer Service Representative, a full-time entry-level position focused on delivering exceptional service to patients and providers through managing communications, order confirmations, and issue resolutions.

Key Responsibilities

• Build and maintain positive relationships with patients and providers, handling inquiries and confirmations compassionately
• Manage a high volume of inbound and outbound communications, confirming orders and addressing concerns effectively
• Oversee the order workflow from initiation to completion, ensuring efficiency and productivity in handling patient requests

Required Qualifications

• Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting
• Proficient in using customer relationship management (CRM) systems and Microsoft Office applications
• Proven ability to accurately document and manage detailed customer and patient information
• Strong organizational skills to multitask in a fast-paced environment