Customer Service Representative

Job Summary

Customer Service Representative provides part-time customer service in a virtual call center environment, responding to inquiries regarding insurance policies and performing related tasks.

Key Responsibilities

• Respond to telephone inquiries from policyholders, beneficiaries, and agents regarding insurance policies
• Access and update software system data to provide accurate information on benefits and claims status
• Maintain knowledge of company products and services while ensuring compliance with privacy regulations

Required Qualifications

• High school diploma or GED; six months related call center experience preferred
• Ability to type at least 30 wpm with 95% accuracy
• Must pass background screening and drug tests
• Ability to work independently in a remote environment with a reliable internet connection
• Timely responses from three professional references required