Customer Service Representative

Job Summary

Customer Service Representative, seeking a full-time remote professional to assist customers with financial product inquiries, resolve issues, and provide exceptional support via inbound calls and email communication.

Key Responsibilities

• Answer inbound customer calls and assist with product and account inquiries
• Resolve customer concerns while maintaining a positive experience and document interactions in the CRM system
• Meet daily performance metrics and participate in ongoing training and team meetings

Required Qualifications

• High school diploma or equivalent required
• At least 2 years of customer service or call center experience
• Experience in financial services, banking, or lending preferred
• Basic knowledge of loan products and services
• Proficiency with Microsoft Office and CRM platforms