Customer Service Representative

Job Summary

Customer Service Representative, a full-time position, provides professional assistance to customers through inbound and outbound calls, emails, and live chat while maintaining a positive and solution-oriented approach.

Key Responsibilities

• Assist customers with inquiries via calls, emails, and live chats
• Document customer interactions and escalate priority issues as necessary
• Follow up on complex customer interactions to ensure resolution

Required Qualifications

• Previous customer service and call center experience preferred
• Self-motivated with a positive, customer-focused attitude
• Basic computer proficiency and ability to multitask across multiple systems
• Reliable attendance and professionalism in a fast-paced environment
• Strong interpersonal skills with excellent grammar and spelling