Customer Service Representative

Job Summary

Customer Service Representative is a full-time position responsible for resolving patient billing concerns, implementing collection policies, and assisting patients with payment arrangements and account balances.

Key Responsibilities

• Accurately post data related to payments and adjustments
• Interview and counsel patients regarding payment arrangements and charity assistance
• Resolve patient billing and third-party payer concerns

Required Qualifications

• High school diploma or equivalent
• One year experience in a healthcare setting
• One year previous customer service experience