Customer Service Representative

Job Summary

Customer Service Representative, responsible for addressing and resolving customer inquiries and issues while providing an excellent customer experience in a full-time remote position based in Puerto Rico.

Key Responsibilities:

• Respond to customer support tickets and manage high-volume phone calls related to existing orders
• Document issues in Confluence and assist with inquiries from customers and internal departments
• Visit court dockets for case filing information and perform other job-related duties as assigned

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience using Microsoft Outlook, Excel, Word, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Typing speed of at least 55 wpm