Customer Service Representative

Job Summary

Customer Service Representative, a remote full-time position located in Michigan, is responsible for addressing and resolving customer inquiries, managing high-volume calls, and documenting issues to ensure an exceptional customer experience.

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with orders and inquiries
• Document issues and provide updates to customers and internal teams

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience using computer programs such as Microsoft Outlook, Excel, and Word
• Document manipulation experience
• Typing speed of at least 55 wpm
• Ability to perform repetitive tasks accurately under stress