Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will ensure timely and courteous resolution of customer inquiries, document interactions, and strive for first-time resolution while managing multiple tasks.

Key responsibilities

• Communicate clearly with customers to resolve issues related to health insurance products and services
• Document detailed information of customer interactions in the appropriate software systems
• Maintain product knowledge and assist customers with benefits and eligibility inquiries

Required qualifications

• High school diploma or equivalent
• Minimum of two years' experience in a specialized customer service environment or two years of college coursework plus one year of relevant experience
• Ability to pass the company proficiency test: Customer Service Assessment
• Strong understanding of HIPAA guidelines and customer privacy standards
• Proficiency in using computer systems and software for documentation and communication