Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will ensure timely and courteous resolution of customer inquiries while documenting detailed information and striving for first-time resolution whenever possible.

Key responsibilities

• Communicate clearly and concisely with customers, utilizing business English and maintaining accurate electronic notes
• Interact directly with customers to resolve issues related to health insurance products and services, adhering to company and regulatory guidelines
• Develop expertise in benefits and eligibility for health insurance plans, providing superior customer service through effective problem-solving and complaint resolution

Required qualifications

• High school diploma or equivalent
• Minimum two years of experience in a specialized customer service environment, or two years of college coursework plus one year of relevant experience
• Ability to pass the company proficiency test: Customer Service Assessment
• Demonstrated computer literacy and ability to work independently
• Organizational skills with a detail-oriented approach