Customer Service Representative

Job Summary

To support post-closing operations, the full-time CSPC Representative I will contact borrowers to obtain necessary documentation and resolve customer service issues while working remotely or in a hybrid schedule if located near Santa Ana, CA, or Austin, TX.

Key responsibilities

• Manage document re-signs, including wet signatures and collateral resigns
• Obtain lower-level documentation such as IDs and driver's licenses
• Resolve customer service issues and escalate matters to legal or corporate when necessary

Required qualifications

• High school diploma or GED equivalent
• 1-2 years of experience in customer service and post-closing operations
• Experience with Office 365
• Mortgage background preferred
• Ability to verify identity and employment eligibility to work in the U.S