Customer Service Representative

Job Summary

Providing support for banking inquiries, the full-time Customer Service Representative will assist clients through inbound calls and live chat, resolving issues related to retail, commercial, and online banking while working remotely from Phoenix, AZ.

Key responsibilities

• Serve as the initial point of contact for banking inquiries and concerns
• Resolve issues related to bankcard, fraud, forgery, ID theft, and banking policies
• Identify cross-sell opportunities and make appropriate referrals

Required qualifications

• High school diploma or GED with 1 year of call center or customer service experience
• Strong verbal and written communication skills
• Working knowledge of PC-based software
• Ability to multi-task in a fast-paced environment
• Professional demeanor in client interactions