Customer Service Representative

Job Summary

To enhance customer relationships, the full-time Customer Service Representative will engage in inbound and outbound communications, addressing service, scheduling, and billing inquiries while promoting products and services in a remote setting.

Key responsibilities

• Manage customer calls and correspondence to resolve inquiries and generate revenue
• Develop and maintain ongoing relationships with customers
• Utilize a computerized system for tracking customer needs and troubleshooting issues

Required qualifications

• 2 years of customer service experience preferred
• High school diploma or GED
• Basic knowledge of Microsoft Word, Excel, and Windows
• Ability to type 36 wpm preferred
• Must have a private home office and reliable broadband internet connection