Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will manage order processing transactions, respond to inquiries, and coordinate with stakeholders to ensure timely delivery and customer satisfaction.

Key responsibilities

• Execute and manage order processing transactions from entry to delivery commitment
• Respond effectively to internal and external inquiries regarding orders, product availability, and billing
• Coordinate with logistics and manufacturing teams to resolve issues and ensure timely delivery

Required qualifications

• High School Diploma or some college education
• 1-5 years of experience in customer service and order processing
• Familiarity with ERP systems, SFDC, and MS Office preferred
• Ability to work under pressure and handle difficult customers
• Service-oriented with excellent phone and email etiquette skills