Customer Service Representative

Job Summary

To support patient billing inquiries, the full-time Customer Service Representative will manage the resolution of billing concerns, implement collection policies, and assist patients with payment arrangements while working remotely.

Key responsibilities:

• Resolve patient billing and third-party payer concerns accurately and timely
• Interview and counsel patients regarding payment arrangements and charity assistance
• Post data such as payments and adjustments as needed, ensuring accurate account management

Required qualifications:

• High school diploma or equivalent
• One year of experience in a healthcare setting
• One year of previous customer service experience
• Knowledge of medical terminology and collection procedures preferred
• Familiarity with Medicare reimbursement processes and related regulations