Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will manage incoming and outgoing calls, assist customers in navigating services, and resolve complex issues while ensuring high-quality customer care.

Key responsibilities

• Handle incoming and outgoing phone calls to identify customer needs and provide assistance
• Document customer interactions and research complex issues across multiple databases
• Encourage self-sufficiency in customers while navigating the portal and provide support as needed

Required qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a related customer service or call center environment
• Familiarity with computer systems and ability to navigate complex software
• U.S. Citizenship and ability to obtain a security clearance