Customer Service Representative

Job Summary

Providing exceptional support to clients, the full-time remote Customer Service Representative will manage inbound inquiries related to insurance products, ensuring high-quality service while navigating multiple systems and processes.

Key responsibilities

• Handle an average of 45-55 inbound calls daily, addressing both simple requests and complex inquiries
• Deliver outstanding customer service while meeting departmental goals for attendance, quality, and productivity
• Participate in ongoing training to stay updated on operational policies, new products, and procedures

Required qualifications

• High School Diploma
• 1+ years of customer service experience with a proven track record of delivering high-quality service
• Ability to adapt and work effectively in a variety of situations