Customer Service Representative

Job Summary

Providing exceptional customer service, the full-time hourly Customer Service Representative I will manage incoming inquiries from Members and Providers, utilizing proprietary systems to fulfill requests and coordinate efforts with internal and external partners in a virtual environment.

Key responsibilities

• Respond to customer service inquiries regarding benefits and fulfill requests in a respectful and courteous manner
• Utilize proprietary systems to address customer inquiries while adhering to defined service standards
• Act as a liaison among Members, Providers, and Client Representatives to ensure effective communication and service delivery

Required qualifications

• Associate's degree preferred
• Minimum 1 year of related call center experience
• Knowledge and experience in the insurance, health, or vision care industry preferred
• Proficiency in Microsoft Office