Customer Service Representative

Job Summary

Responding to customer inquiries promptly and accurately, the full-time Customer Service Representative I will serve as a direct point of contact for customers, assisting with information requests while working remotely or onsite.

Key responsibilities

• Responds to customer inquiries via calls or written correspondence
• Documents all inquiries and maintains knowledge of online reference information
• Prioritizes workload and adapts to changes while meeting production and quality expectations

Required qualifications

• High School diploma or GED
• Ability to maintain confidentiality in compliance with HIPAA regulations
• Excellent data entry skills
• Program training as required
• Demonstrated problem-solving skills