Customer Service Representative

Job Summary

To support a dynamic call center environment, the full-time remote Customer Service Representative will manage customer inquiries through various channels, resolve issues, and promote WM products while handling a high volume of contacts daily.

Key responsibilities

• Field customer service inquiries and provide one-call resolutions while demonstrating active listening and ownership of issues
• Identify opportunities to cross-sell products and services while assisting customers with service changes, cancellations, and billing inquiries
• Meet or exceed established service and operational standards, including attendance, quality, and productivity goals

Required qualifications

• High School Diploma or GED (accredited)
• 1 year of previous customer service experience
• Bilingual in Spanish is a plus
• Ability to work flexible hours, including potential Saturday shifts
• Willingness to complete 7 weeks of virtual training