Customer Service Representative

Job Summary

To support a growing customer service team, the full-time remote Customer Service Representative will manage inbound inquiries regarding claims, enrollment, billing, and benefits, ensuring exceptional service satisfaction and effective service recovery.

Key responsibilities

• Resolve service inquiries for claims, enrollment, billing, and pharmacy via telephone
• Utilize the service recovery process to assist members in complex situations
• Participate in continuous learning and knowledge development to enhance service delivery

Required qualifications

• High School Diploma, GED, or equivalent work experience
• 2+ years of customer service experience, preferably in a healthcare setting
• Ability to learn quickly and adapt to a rapidly changing environment
• Experience in delivering high-quality service to customers
• Advanced multitasking and time management skills