Customer Service Representative

Job Summary

Working remotely, the full-time Customer Service Representative will manage inbound calls from Veterans regarding their VA Medical Disability Examination appointments, providing assistance, scheduling, and resolving inquiries while adhering to established guidelines and policies.

Key responsibilities

• Answer inbound calls courteously and professionally, scheduling and rescheduling C&P exam appointments
• Provide general support related to the program process and assist with navigation of the Veteran-facing portal
• Document interactions accurately in the CRM system and follow established procedures for inquiries

Required qualifications

• High school diploma or GED required; Associate's degree preferred
• 2-3 years of customer service experience, preferably in a contact center environment
• Ability to read and speak English clearly and fluently
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy and troubleshooting skills for common technical issues