Customer Service Representative

Job Summary

Working remotely, the part-time Customer Service Representative will manage inbound calls from Veterans regarding their VA Medical Disability Examinations, schedule appointments, provide program assistance, and document interactions accurately using a CRM system.

Key responsibilities

• Answer inbound calls in a courteous and professional manner, adhering to established guidelines
• Schedule and reschedule C&P exam appointments while confirming necessary details
• Provide general support related to the program process and assist with the Veteran-facing portal

Required qualifications

• High school diploma or GED required; Associate's degree preferred
• 2-3 years of customer service experience, preferably in a contact center
• Fluency in English, with the ability to read and speak clearly and professionally
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy with troubleshooting skills for common technical issues