Customer Service Representative

Job Summary

Working remotely, the full-time Customer Service Representative will manage inbound calls from Veterans regarding their VA Medical Disability Examination appointments, providing assistance, scheduling, and resolving inquiries while adhering to established guidelines.

Key Responsibilities

• Answer inbound calls in a courteous and professional manner, adhering to established guidelines
• Schedule and reschedule C&P exam appointments, confirming necessary details and next steps
• Document interactions accurately in the CRM/case management system and follow Standard Operating Procedures

Required Qualifications

• High school diploma or GED required; Associate's degree preferred
• 2-3 years of customer service experience, preferably in a contact center environment
• Ability to read and speak English clearly and fluently
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy and troubleshooting skills for common technical issues