Customer Service Representative

Job Summary

Working remotely, the part-time Customer Service Representative will manage inbound calls to assist Veterans with their VA Medical Disability Examination appointments, providing support and resolving inquiries while adhering to established guidelines.

Key Responsibilities

• Answer inbound calls courteously and professionally, scheduling and rescheduling C&P exam appointments
• Provide general assistance related to the program process and navigation of the Veteran-facing portal
• Document interactions accurately in the CRM/case management system and follow established escalation processes

Required Qualifications

• High school diploma or GED required (Associate's degree preferred)
• 2-3 years of customer service experience, preferably in a contact center
• Ability to read and speak English clearly and fluently
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy and troubleshooting skills for common technical issues