Customer Service Representative

Job Summary

Providing essential support to applicants and beneficiaries, the full-time Customer Service Representative will manage inquiries related to the NJ Family Care Program, ensuring accurate documentation and information delivery while working remotely.

Key responsibilities

• Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community organizations
• Document enrollment requests, status changes, and complaints accurately in a web-based system
• Maintain proficiency in NJ Family Care program policies and provide clear, objective information to clients

Required qualifications

• High School diploma or GED
• Basic understanding of a call center environment and quality monitoring processes
• Ability to establish effective working relationships with diverse individuals
• Capability to problem-solve through analysis and feedback
• Background and drug screening required