Customer Service Representative

Job Summary

Seeking an energetic and customer-focused Customer Service Representative, the hybrid remote position will manage communication with customers and vendors, schedule services, and resolve issues while providing administrative support to the department.

Key responsibilities:

• Answer telephones and direct calls to appropriate personnel
• Schedule estimates, inspections, and new services while resolving customer service issues
• Participate in team meetings and training programs, supporting the development of new employees

Required qualifications:

• High School Diploma or equivalent preferred
• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to commute to the corporate office in Lodi, CA as needed
• Consistent access to a reliable high-speed Internet connection for remote work
• Physical ability to occasionally lift and move up to 25 pounds