Customer Service Representative

Job Summary

To provide exceptional customer service, the full-time Customer Service Representative will address and resolve customer inquiries, manage high-volume phone calls, and document issues remotely while being located in North Carolina.

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with order placements and inquiries
• Document issues in Confluence and visit court dockets for information on case filings

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience using Microsoft Outlook, Excel, Word, and phone systems preferred
• Ability to read, write, and speak English
• Typing speed of at least 55 wpm
• Document manipulation experience and ability to maintain accuracy under stress