Customer Service Representative

Job Summary

To provide exceptional customer experiences, the full-time Customer Service Representative will address customer inquiries, resolve issues, and manage high-volume communications in a remote setting while located in Michigan.

Key Responsibilities:

• Respond to customer support tickets and manage high-volume phone calls regarding existing orders
• Document issues in Confluence and assist with inquiries from customers and internal departments
• Visit court dockets for information on case filings and perform other job-related duties as assigned

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience with Microsoft Outlook, Excel, Word, and PDF Editor preferred
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm
• Document manipulation experience and ability to implement new processes