Customer Service Representative

Job Summary

To provide exceptional customer service, the remote Customer Service Representative will address and resolve customer inquiries, manage high-volume phone calls, and document issues while ensuring a smooth order process for clients located in Wisconsin.

Key Responsibilities

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with their orders and guide new customers on placing orders online
• Document issues in Confluence and perform other job-related duties as assigned

Required Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience using Microsoft Outlook, Excel, Word, and phone systems preferred
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm
• Document manipulation experience and ability to implement new processes effectively